We do not share, give, or sell customer information to anyone. Any information obtained from this website is for Cool Crystals and Rocks internal use only. We do not send unsolicited email. Paypal payments are via Secure Forms.

Credit Card Payment may be made with Visa, Master Card, Discover Card and American Express credit cards.

Our shopping cart allows you to browse our on-line store, add items to your "shopping cart", and view & modify the contents of your cart. When you are ready to complete your order, Check Out will allow you to select your form of payment, calculate your shipping costs, and provide you with receipts after payment is arranged.

Primary shipping method is UPS Service. We reserve the right to use a comparable shipping method when necessary, or to have a product shipped directly from a manufacturer.

Online Catalog Prices do not include Shipping Charges. FL Residents subject to 7% Sales Tax. We keep our website prices and content as contact you for approval before processing your order. All prices are subject to change without notice. Ann's Bean Bags is not responsible for typographical errors or omissions.

If you receive an order that is damaged in transit, you must contact the delivering carrier and then notify us so we can file a claim. Save all cartons and packaging material until inspection of damage is made by carrier.

Should you wish to return an item(s), please call (813) 876-9749 during regular business hours for a Return Authorization Number. Items returned must be in their original packaging, unused, undamaged and in sellable condition. Return shipping cost and insurance is the customer's responsibility. A copy of your invoice must be included with your return. We do not credit or refund shipping charges. Items must be returned within 30 days of invoice. A 15% restocking fee will be charged for items returned after the 30 day period.

Questions regarding stock status, pricing, product information etc. can be directed to our sales department at (813) 876-9749 or via our On-Line Contact Form.